How to cancel uTalk
Cancel uTalk where you subscribed: on the website, sign in at utalk.com/accounts, choose Subscription in the purple menu bar, select Edit on the language and click Cancel plan; bought in the app, cancel in your iPhone's subscriptions or in Google Play. You keep access to the end of the period you paid for, and your progress stays. uTalk offers a 28-day money-back guarantee: email [email protected].
Where did you subscribe?
On the uTalk website
- Go to utalk.com/accounts and sign in to your uTalk account.
- Choose Subscription in the purple menu bar.
- Select Edit on the language you want to stop.
- Click Cancel plan.
uTalk prices each language separately, so each language you subscribed to is cancelled on its own. For help, email [email protected] or call +44 (0)20 7371 7711.
In your iPhone's or iPad's settings (subscribed in the App Store)
- In Settings, tap your name.
- Tap Subscriptions.
- Tap uTalk.
- Tap Cancel Subscription. If there is no Cancel button, or an expiry message shows in red, the subscription is already cancelled.
uTalk says App Store subscriptions are managed in your Apple account and sends you to Apple's instructions; these are Apple's steps.
In Google Play (subscribed on Android)
- On your Android phone or tablet, go to your subscriptions in Google Play.
- Select uTalk.
- Tap Cancel subscription.
- Follow the instructions.
uTalk says Google Play subscriptions are managed in your Google Play account; these are Google's steps, and uninstalling the app does not cancel.
uCoins, partner codes and deleting your account
Content bought with uCoins
Anything you unlock with uCoins is yours for life, so there is nothing to cancel.
A code bought from a partner
uTalk doesn't sell codes such as "Choose any six languages" itself: they come from partners such as StackSocial, and the languages they unlock last for life. For billing or a refund, contact the seller first.
Deleting your account
Deleting your account is not the same as cancelling a subscription, and it loses your progress and uCoins for good. To delete it, sign in at utalk.com/accounts, choose Privacy in the purple menu bar and follow the link.
After you cancel
- The subscription ends at the end of the period you paid for, and you aren't billed after that.
- Your progress, points and uCoins stay for as long as you keep your account, ready if you come back. The free Starter Words pack stays open.
Getting money back
- uTalk's plans carry a 28-day money-back guarantee if you're not completely satisfied. To ask, email [email protected] with the email address you sign in to uTalk with.
- uTalk's pages don't say whether the guarantee covers subscriptions bought in the App Store or Google Play; Apple and Google take refund requests for their stores.
Questions people ask
How do I cancel my uTalk subscription?
On the website: sign in at utalk.com/accounts, choose Subscription, select Edit on the language and click Cancel plan. Bought in the app: cancel in your iPhone's Settings under Subscriptions, or in Google Play's subscriptions.
Does uTalk give refunds?
Its plans carry a 28-day money-back guarantee: email [email protected] with your login email. For App Store or Google Play subscriptions, Apple and Google take refund requests.
Do I lose my progress if I cancel uTalk?
No: your progress, points and uCoins stay for as long as you keep your account. Deleting the account is what loses them.