How to cancel Tandem

Tandem Pro is sold in the iPhone and Android apps, so you cancel it with Apple or Google: in your iPhone's Settings under Subscriptions, or in Google Play's subscriptions. Deleting your account or the app does not cancel it. Once cancelled, Pro runs to the end of the period you paid for and does not renew. Bought on Android, Tandem refunds you within 14 days of a 1-month plan or 30 days of a 3- or 12-month plan; on an iPhone, Apple decides.

From Tandem's own help pages, and Apple's and Google's for purchases made in their stores, read 15 Oct 2026. Where you bought it decides where you cancel.

Where did you subscribe?

In your iPhone's or iPad's settings (bought in the iPhone app)

In Settings, tap your name.
Tap Subscriptions.
Tap Tandem.
Tap Cancel Subscription. If there is no Cancel button, or an expiry message shows in red, the subscription is already cancelled.

Tandem sends iPhone subscribers to their Apple subscriptions; these are Apple's steps. Some of Tandem's help articles still name an older menu, iTunes & App Store.

Sources: Tandem: FAQ, Apple Support: cancelling a subscription, read 15 Oct 2026.

In Google Play (bought in the Android app)

On your Android phone or tablet, go to your subscriptions in Google Play (or, in a web browser, play.google.com/store/account/subscriptions).
Select Tandem.
Tap Cancel subscription.
Follow the instructions.

Tandem sends Android subscribers to Google Play; these are Google's steps, and uninstalling the app does not cancel.

Sources: Tandem help: cancelling Pro, Google Play Help: cancelling a subscription, read 15 Oct 2026.

On the web, the free trial and deleting your account

On the web

Tandem's help centre says Pro can't be bought on Tandem Web yet, so there is nothing to cancel there, although its terms mention buying on the website.

Sources: Tandem help: Pro on the web, Tandem: terms of service, read 15 Oct 2026.

The free trial

A free trial of Pro turns into a paid subscription when it ends unless you cancel it first, in your Apple or Google Play subscriptions. You get one free trial per Apple or Google Play account. Tandem's pages don't say how long the trial is.

Sources: Tandem: terms of service, Tandem help: charged after the free trial, Tandem help: one free trial per store account, read 15 Oct 2026.

Deleting your account

Profile, then Settings, then Delete my account; it is permanent, and it does not cancel Pro, so cancel with Apple or Google first. Your personal information is deleted, but the messages you sent to partners are kept unless you ask Tandem's support to delete them too.

Sources: Tandem: FAQ, Tandem help: deleting your account, read 15 Oct 2026.

After you cancel

You keep Pro until the end of the period you paid for, and it does not renew.
Then the features Pro adds go, among them audio and video calls, up to 30 new people to message a day, seeing who visited your profile, and no ads. Your Tandem account itself stays: Pro is a separate contract from the free account.

Sources: Tandem: terms of service, Tandem help: what Pro includes.

Getting money back

Bought on Android, less than 48 hours ago: ask Google Play for the refund.
Bought on Android, after 48 hours: Tandem refunds you within 14 days of a 1-month subscription, or within 30 days of a 3-month or 12-month one. Send your Google Play receipt and your email address through Tandem's contact form.
Bought on an iPhone: Apple handles every payment and refund. Use the link in your purchase confirmation email, or reportaproblem.apple.com; Tandem's FAQ says to ask within 14 days of buying.
Tandem's terms call every purchase final apart from the 14-day right of withdrawal they give consumers; its help centre and FAQ promise the Android refunds above.

Sources: Tandem help: refunds, Tandem: FAQ, Tandem: terms of service, Apple Support: asking for a refund and Google Play Help: asking for a refund. Apart from what Tandem promises above, each request is decided by whoever took the payment.

Questions people ask

How do I cancel Tandem Pro?

With the store you bought it from: on an iPhone, Settings, your name, Subscriptions, Tandem; on Android, your subscriptions in Google Play. Deleting your Tandem account or the app does not cancel Pro.

Can I get a refund for Tandem Pro?

Bought on Android: from Google Play within 48 hours, then from Tandem within 14 days of a 1-month plan or 30 days of a 3- or 12-month plan, with your Google Play receipt. Bought on an iPhone: Apple decides.

What happens to Tandem when Pro ends?

Pro lasts until the end of the period you paid for. Then the features Pro adds stop, such as audio and video calls and the higher daily limit of new people to message, and your account stays.