How to cancel Rosetta Stone

Cancel Rosetta Stone where you bought it. Bought on rosettastone.com: log in to Rosetta Stone Sapphire in a web browser, open Account settings from the profile icon, then Manage subscription and Cancel subscription; for the older Rosetta Stone Classic, sign in on a computer and select Turn off auto renew in My Account. Bought in the App Store or Google Play: cancel there. Sapphire subscriptions bought from Rosetta Stone have a 14-day satisfaction guarantee, and Classic ones 30 days' money back.

From Rosetta Stone's own help pages, and Apple's and Google's for purchases made in their stores, read 15 Oct 2026. Where you bought it decides where you cancel.

Where did you subscribe?

On the web (Rosetta Stone Sapphire, bought on rosettastone.com)

Log in to Rosetta Stone Sapphire through a web browser.
Click or tap the profile icon in the top right-hand corner to go to Account settings.
In Account settings, select Manage subscription.
Click Cancel subscription.

Source: Rosetta Stone help: Sapphire subscriptions, read 15 Oct 2026.

In your iPhone's or iPad's settings (paid in the App Store)

In Settings, tap your name.
Tap Subscriptions.
Tap Rosetta Stone.
Tap Cancel Subscription. If there is no Cancel button, or an expiry message shows in red, the subscription is already cancelled.

Rosetta Stone sends App Store subscribers to Apple's instructions; these are Apple's steps.

Source: Apple Support: cancelling a subscription, read 13 Oct 2026.

In Google Play (paid on Android)

On your Android phone or tablet, go to your subscriptions in Google Play.
Select Rosetta Stone.
Tap Cancel subscription.
Follow the instructions.

Rosetta Stone sends Android subscribers to Google Play's instructions; these are Google's steps, and uninstalling the app does not cancel.

Source: Google Play Help: cancelling a subscription, read 13 Oct 2026.

If you have Rosetta Stone Classic, the older version

Turning off renewal

Sign in to your Rosetta Stone account on a computer: a Classic subscription bought from Rosetta Stone cannot be cancelled in the mobile app or on the mobile website. On the top toolbar, click the language you are learning and choose My Account; under “Your products”, select Turn off auto renew. My Account then shows the date your subscription ends instead of a renewal date.

Source: Rosetta Stone help: cancel your subscription, read 15 Oct 2026.

More than one language

Each single-language subscription is managed on its own. Choose Switch Language in the drop-down menu to pick the language first, then go to My Account and turn off its renewal.

Source: Rosetta Stone help: managing your subscription, read 15 Oct 2026.

Money back on Classic

Rosetta Stone Classic subscriptions bought on Rosetta Stone's websites come with a 30-day, no-risk money-back guarantee. Email Rosetta Stone or call it with your eight-digit order number, from your order confirmation email; if the purchase is eligible, a representative issues the refund. Classic bought in the App Store is refunded by Apple; bought in Google Play, Rosetta Stone refunds it itself.

Source: Rosetta Stone help: returning a product, read 15 Oct 2026.

After you cancel

If your subscription has run out and you buy a plan again, your account is reactivated: you pick up where you left off, with the same password.
To pay less rather than stop, you can switch between monthly and yearly billing instead of cancelling; the change takes effect at your next renewal date.

Source: Rosetta Stone help: Sapphire subscriptions.

Getting money back

Sapphire subscriptions bought directly from Rosetta Stone come with a 14-day satisfaction guarantee. Ask its Memberships team by email or on 1-800-ROSETTA (1-800-767-3882), with the email address or order number of your purchase.
Paid in Google Play: Rosetta Stone's Memberships team can refund it too; give them your email address or the GPA number of the purchase.
Paid in the App Store: only Apple can refund it. Sign in to reportaproblem.apple.com and choose “Request a refund”.
Bought from a retailer: that retailer's return policy applies, and it may differ from Rosetta Stone's.

Sources: Rosetta Stone help: Sapphire subscriptions, Apple Support: asking for a refund and Google Play Help: asking for a refund. Apart from what Rosetta Stone promises above, each request is decided by whoever took the payment.

Questions people ask

Can I cancel Rosetta Stone in the app?

Not a subscription bought from Rosetta Stone: for Sapphire, log in through a web browser and use Account settings, then Manage subscription; for Rosetta Stone Classic, use My Account on a computer. A subscription bought in the App Store or Google Play is cancelled in that store.

Can I get a refund from Rosetta Stone?

Within its guarantee, yes: 14 days for Sapphire subscriptions bought from Rosetta Stone, and 30 days for Rosetta Stone Classic bought on its websites. Ask Rosetta Stone by email or phone. App Store purchases are refunded by Apple only.

Do I lose my progress if I cancel?

Rosetta Stone says that if you buy a plan again after your subscription has run out, your account is reactivated and you pick up where you left off.