How to cancel Memrise
Cancel Memrise where you paid: on the Memrise website, log in, click your profile icon and go to Settings, then Account; in the App Store or Google Play, cancel in that store's subscriptions. You keep the paid features until the period you paid for ends. For your money back, ask within 30 days of subscribing (14 days on a monthly plan) on Memrise's refund page; App Store purchases are refunded by Apple.
Where did you subscribe?
On the Memrise website (paid by card or PayPal)
- Log in to your Memrise account in a web browser.
- Click your profile icon in the top-right corner.
- Select Settings, then Account.
- Cancel your membership there; Memrise says this also cancels the automatic renewal.
Your bank statement shows “MEMRISE.COM” or “PAYPAL” for this kind of purchase.
In your iPhone's or iPad's settings (paid in the App Store)
- In Settings, tap your name.
- Tap Subscriptions.
- Tap Memrise.
- Tap Cancel Subscription. If there is no Cancel button, or an expiry message shows in red, the subscription is already cancelled.
Your bank statement shows “ITUNES.COM/BILL”. Only your Apple account can stop the renewal; Memrise's own help page gives an older iTunes & App Store path, so these are Apple's current steps.
In Google Play (paid on Android)
- Open the Google Play Store on your Android device.
- Tap Menu, then Subscriptions.
- Find your Memrise subscription.
- Tap Cancel subscription.
Your bank statement shows “GOOGLE MEMRISE”. You can also cancel on the Google Play website, or in your profile settings on the Memrise website or in the app.
If you bought Lifetime
Nothing to cancel
Lifetime is a single payment, so it never renews and there is nothing to cancel.
Moving from a yearly or monthly plan to Lifetime
Memrise support can end your current subscription so you can buy Lifetime at once, but it gives no part refund for the unused time. Its other route is a new account, with Lifetime bought on it.
After you cancel
- No further payments are taken.
- You keep the paid features until the end of the period you paid for: cancel six months into a yearly plan and you keep it to the end of the twelfth month.
- To see your plan's status and next renewal date, open Settings, then Account, on a computer; App Store subscribers check in their Apple account.
Getting money back
- Memrise has a 30-day money-back guarantee: cancel within 30 days of subscribing, then ask on its refund page on the web (app.memrise.com/premium/refunds), logged in with the account you paid from. No refund is given after 30 days.
- On a monthly plan the window is shorter: refunds are open only within 14 days of the purchase date.
- Memrise asks you to allow at least 7 days for the request to be processed, and up to 5 to 10 days for the money to show in your account.
- Paid in the App Store: only Apple can refund it. Memrise cannot reach Apple's payments, so ask Apple at reportaproblem.apple.com.
Questions people ask
Does cancelling Memrise give me a refund?
No. Cancelling stops the renewal and you keep the paid features to the end of the period. A refund is a separate request on Memrise's refund page, within 30 days of subscribing, or 14 days on a monthly plan.
How do I cancel Memrise on my iPhone?
If you paid in the App Store: in Settings, tap your name, then Subscriptions, then Memrise, then Cancel Subscription. Memrise cannot cancel or refund App Store purchases; Apple does both.
Do I need to cancel Memrise Lifetime?
No. Lifetime is a single payment and never renews, so there is nothing to cancel.