How to cancel Mango Languages
Cancel Mango on the platform you subscribed on: in a browser at mangolanguages.com, with Cancel Subscription at the bottom of your subscription settings page; in your iPhone's Settings under Subscriptions; or in Google Play's subscriptions on Android. You keep Mango until the end of the period you paid for, and your progress stays if you come back. Mango does not refund or credit part of a period, but cancel before a free trial ends and you are not charged. Mango through a library card is not a subscription.
Where did you subscribe?
On mangolanguages.com (subscribed in a web browser)
- In a web browser, sign in at mangolanguages.com.
- Open your subscription settings page (Mango's help article on cancelling links to it).
- Click “Cancel Subscription” at the bottom of the page.
The same page shows when your next payment is due and lets you switch between the Individual and Family plans. A subscription bought in a browser has to be cancelled in a browser.
In your iPhone's or iPad's settings (subscribed in the iPhone app)
- Open the Settings app.
- Tap your name at the very top.
- Tap Subscriptions.
- Tap the Mango subscription and cancel it.
A subscription bought in the iPhone app has to be cancelled on an iPhone or iPad. In the Mango app, the menu's Subscription screen also has a Manage button.
In Google Play (subscribed in the Android app)
- Open the Google Play app.
- At the top right, tap the profile icon.
- Tap Payments & subscriptions, then Subscriptions.
- Select Mango and tap Cancel subscription.
Mango's steps end at the Subscriptions screen; the last step is Google's. A subscription bought in the Android app has to be cancelled on an Android device.
The free trial, plan changes, libraries and deleting your profile
The free trial
The Individual and Family plans start with a free trial: cancel before it ends and you are not charged. Switching plans during the trial charges you at once. Mango's pages don't say how long the trial lasts.
From the Family plan to the Individual plan
The Family plan runs to its renewal date, then renews at the lower price with one profile, and the other family profiles are locked. A downgrade is not prorated.
Mango through your library
Where a public library takes part, you use Mango with your library card: no subscription, at no cost to you. The library may manage your profile, which matters if you ask Mango to delete it.
Deleting your profile
In the app, open the menu, then Your Profile, Delete Account and Delete; in a browser, Your Profile, Delete Mango Profile and Delete Profile. To have all your data deleted, contact Mango or call 1-877-626-4611. Deleting can't be undone, and Mango's pages don't say whether it stops a subscription, so cancel first.
After you cancel
- You keep Mango until the end of the monthly or annual period you paid for.
- Your progress is kept: subscribe again later and you pick up where you left off.
- Without a subscription, the first lesson of any language stays free by Mango's pricing page (its help centre says the first three lessons), and its endangered-language courses stay free in full.
Getting money back
- Mango does not refund or credit part of a membership period.
- Its terms make one exception: if part of the course is faulty and you tell Mango within 14 days of first using that part, Mango either replaces it or refunds the rest of the period from the day you told it, as Mango chooses.
- Bought in the App Store or Google Play: the store's terms apply. Apple takes requests at reportaproblem.apple.com; Google Play takes them under its own refund policies.
Questions people ask
How do I cancel my Mango Languages subscription?
Where you subscribed: in a browser at mangolanguages.com (Cancel Subscription at the bottom of your subscription settings page), in your iPhone's Settings under Subscriptions, or in Google Play's Payments & subscriptions on Android.
Do I lose my Mango progress if I cancel?
No. You keep access until the end of the period you paid for, and if you subscribe again later you pick up where you left off.
Can I get a refund from Mango Languages?
Mango does not refund or credit part of a period. Its terms allow a replacement or a partial refund only for faulty content reported within 14 days; store purchases go to Apple or Google.