How to cancel Jumpspeak
Cancel Jumpspeak where you paid: on the website, sign in, go to Profile (top right), then Settings, then Manage Subscription, and tap Cancel your subscription on the billing page; bought in the app, cancel in your iPhone's settings or in Google Play, because Jumpspeak can't cancel those for you. Deleting your account does not cancel. You keep access to the end of the period you paid for. Premium bought at jumpspeak.com can be refunded within 100 days of the first purchase.
Where did you subscribe?
On the Jumpspeak website (paid at jumpspeak.com)
- Sign in to the Jumpspeak account you subscribed with.
- Go to Profile (top right), then Settings, then Manage Subscription.
- Tap Cancel your subscription on the billing page.
Can't get into your account? If you know the email address you paid with, Jumpspeak lets you verify it and cancel through its membership portal; or start a chat from the help centre. Premium AI cancels the same way as Premium, wherever you bought it.
In your iPhone's or iPad's settings (paid in the App Store)
- Open Settings on your iPhone or iPad.
- Tap your name or Apple ID.
- Tap Subscriptions.
- Select Jumpspeak.
- Tap Cancel Subscription.
Apple manages App Store subscriptions, so Jumpspeak can't cancel one for you.
In Google Play (paid on Android)
- Open the Google Play Store.
- Tap your profile icon.
- Select Payments & subscriptions, then Subscriptions.
- Select Jumpspeak.
- Tap Cancel subscription and follow the instructions.
Google manages Google Play subscriptions, so Jumpspeak can't cancel one for you.
Free trials, lifetime and deleting your account
The 7-day free trial
Not everyone is offered it. If you are, cancel before the 7 days end or it turns into a paid subscription on the payment method you gave; Jumpspeak may not remind you first. Its pages disagree here: one help article says Premium has no free trial and offers the 100-day money-back guarantee instead.
Lifetime Premium
Lifetime Premium is one payment, sold only on the website: access doesn't expire and you are not billed again, so there is nothing to cancel.
Deleting your account
Deleting your account does not cancel a subscription: cancel first. To delete it, tap your profile icon on the home screen, then the Settings icon, scroll to the bottom and tap Delete Account Permanently. For 72 hours afterwards the account can still be restored.
After you cancel
- Cancelling stops the next renewal; you keep access until the end of the period you have paid for, and you are not charged again.
- Cancelling doesn't refund the time left on its own: for that, see the refund windows below.
Getting money back
- Bought at jumpspeak.com, Jumpspeak's refund policy gives a full refund within 100 days of the first purchase of Premium, and within 30 days for Premium AI, the Family Plans, live tutoring and masterclasses. Ask through its self-refund portal, with the email you paid with.
- A renewal can be refunded within 24 hours of the charge, says the refund policy; Jumpspeak's older terms say renewals are not refunded at all. Duplicate charges are refunded.
- After the window, sales are final, and refunds are never partial.
- Bought in the App Store or Google Play: Apple or Google decides, not Jumpspeak.
Questions people ask
How do I cancel my Jumpspeak subscription?
On the website: Profile (top right), then Settings, then Manage Subscription, then Cancel your subscription. Bought in the app: cancel in your iPhone's Settings under Subscriptions, or in Google Play under Payments & subscriptions.
Does deleting my Jumpspeak account cancel my subscription?
No. Cancel the subscription first, then delete the account.
Can I get a refund from Jumpspeak?
Premium bought at jumpspeak.com: within 100 days of the first purchase, through its self-refund portal. Premium AI and Family Plans: within 30 days. App Store and Google Play purchases are refunded by Apple or Google.