How to cancel Glossika
Subscribed on the Glossika website? Select Cancel Subscription in your account: the plan stops at the end of the billing period you have paid for, and your progress is saved. Subscribed in the iPhone or Android app? Cancel in your iPhone's settings or in Google Play, because Glossika can't do it for you. The current month is never refunded, but a yearly plan cancelled within 60 days of paying is refunded for the time you have not used.
Where did you subscribe?
On the Glossika website (subscribed on glossika.com)
- Log in to your Glossika account on the website.
- Click your name in the top right corner and select Profile.
- Open Plan and billing, where your plan is.
- Select Cancel Subscription.
Glossika's cancel article says only to select Cancel Subscription from your account; its plan article puts your plan under Profile, then Plan and billing. Stuck? Write to [email protected] or use the chat in the app.
In your iPhone's or iPad's settings (subscribed in the Glossika iOS app)
- Open the Settings app.
- Tap your name.
- Tap Subscriptions.
- Tap Glossika.
- Tap Cancel Subscription. If there is no Cancel Subscription button, or an expiry message shows in red, the subscription has already ended.
Payments made in the iOS app go through Apple: Glossika can't cancel or refund them.
In Google Play (subscribed in the Glossika Android app)
- Open the Google Play app.
- Tap your profile icon in the top right.
- Tap Payments & subscriptions, then Subscriptions.
- Find Glossika and cancel it.
Payments made in the Android app go through Google: Glossika can't cancel or refund them.
The free trial, and paying twice
The 7-day free trial
Glossika's 7 days of full access need no credit card, and you are charged only if you subscribe. A free or discounted trial started in the App Store or Google Play renews unless you cancel it at least 24 hours before it ends.
Moving from the app to the website
Cancel the App Store or Google Play subscription first. Glossika warns that if you subscribe on its website while a store subscription is still running, for a sale for example, you are charged twice, and it can't cancel the store one for you.
After you cancel
- You keep Glossika until the end of the billing period you have paid for, and you are not billed again.
- Your progress is saved for when you subscribe again.
- Its minoritized languages (Catalan, Gaelic, Hakka, Kurdish, Manx, Taiwanese Taigi, Welsh and Wenzhounese) stay free without a subscription.
Getting money back
- The current month is never refunded, on any plan.
- On a yearly plan bought from Glossika, cancel or downgrade within 60 days of paying and Glossika refunds the time you have not used, counting the months you have used at the monthly rate: $19.99 a month on Basic, $39.99 on Pro. Ask through the chat in the app or at [email protected].
- Bought in the iOS or Android app: Apple or Google decides, not Glossika.
Questions people ask
How do I cancel my Glossika subscription?
On the website, select Cancel Subscription in your account (your plan is under Profile, then Plan and billing). Subscribed in the app: cancel under Subscriptions in your iPhone's settings, or in Google Play.
Can I get a refund from Glossika?
Not for the current month. A yearly plan cancelled or downgraded within 60 days of paying is refunded for the unused time, with the months used charged at the monthly rate; ask through the in-app chat or [email protected]. App purchases are refunded by Apple or Google.
Do I lose my Glossika progress if I cancel?
No. You keep access to the end of the period you paid for, and Glossika saves your progress for when you come back.