How to cancel Yoyo Chinese
Cancel Yoyo Chinese on your My Account page: in the Membership section, click Manage, and cancel in the payment portal that opens. If you paid in the iPhone or Android app, cancel in your iPhone's settings or in Google Play instead. Your account stays active to the last day you paid for, you are not billed again, and your progress is kept. A first purchase made on yoyochinese.com can be refunded if you email [email protected] within 7 days of paying; renewals are not refunded.
Where did you subscribe?
On Yoyo Chinese's website (paid on yoyochinese.com)
- Go to your My Account page.
- In the Membership section, click Manage.
- In the payment portal that opens, cancel your subscription.
In your iPhone's or iPad's settings (paid in the Yoyo Chinese app)
- In Settings, tap your name.
- Tap Subscriptions.
- Tap Yoyo Chinese, then Cancel Subscription.
The Yoyo Chinese app sells its plans through Apple; these are Apple's steps.
In Google Play (paid in the Android app)
- Open the Play Store app and tap your profile at the top right.
- Go to Payments and subscriptions, then Subscriptions.
- Select Yoyo Chinese and tap Cancel subscription.
These are Google's steps.
Lifetime Learner, and deleting your account
Lifetime Learner
Lifetime Learner is one payment of $299 with no renewals, so there is nothing to cancel. Buying it ends any Watch or Learn subscription you had, with no further charges. If you subscribed in the iPhone or Android app, cancel that subscription in your iPhone's settings or in Google Play as well: only Apple or Google can stop it.
Deleting your account is not cancelling
Delete Account, on the My Account page, removes your account completely: you lose all lesson progress and access to anything you bought. Cancel your subscription first if you only want to stop paying, and your progress is kept.
After you cancel
- Your account stays active until the last day of the period you paid for, and you are not billed again.
- After that the paid lessons and features close, but your lesson progress, study stats and the rest of your account are kept, so you can pick up where you left off if you subscribe again; the free lessons stay open.
Getting money back
- Paid on yoyochinese.com: a 7-day money-back guarantee on your first purchase. Email your account details and refund request to [email protected] within 7 days of paying.
- Renewals are not refunded.
- Paid in the App Store: Yoyo Chinese cannot refund it; ask Apple at reportaproblem.apple.com. Paid in Google Play: Google decides, under its own rules.
Questions people ask
How do I cancel Yoyo Chinese?
On your My Account page, in the Membership section, click Manage and cancel in the payment portal. If you paid in the iPhone or Android app, cancel in your iPhone's settings or in Google Play.
Can I get a refund from Yoyo Chinese?
Yes, for a first purchase on its website, if you email [email protected] within 7 days of paying. Renewals are not refunded, and App Store purchases go to Apple.
Do I lose my progress if I cancel?
No. Your lesson progress and study stats stay in your account. Only deleting the account removes them.