How to cancel Univerbal
Cancel in Univerbal itself: open your account (bottom right in the app, top right in the web app), click the gear icon at the top right and manage your subscription there. Or cancel where you paid, in your iPhone's settings or in Google Play. Do it at least 24 hours before the renewal date, or before a free trial ends, or the next period is charged. Refunds follow Apple's or Google's rules; Univerbal says it will most likely send you to them.
Where did you subscribe?
In Univerbal (the app or the web app)
- Go to your account: bottom right in the app, top right in the web app.
- Click the gear icon at the top right.
- Cancel in the section about your subscription.
Univerbal's FAQ gives these steps. Cancel at least 24 hours before the renewal date.
In your iPhone's or iPad's settings (bought in the iPhone app)
- In Settings, tap your name.
- Tap Subscriptions.
- Tap Univerbal.
- Tap Cancel Subscription. If there is no Cancel button, or an expiry message shows in red, the subscription is already cancelled.
Univerbal's FAQ says you can also cancel through your device's app store; these are Apple's steps.
In Google Play (bought in the Android app)
- On your Android phone or tablet, go to your subscriptions in Google Play.
- Select Univerbal.
- Tap Cancel subscription.
- Follow the instructions.
These are Google's steps; uninstalling the app does not cancel.
The free days and the 7-day trial
Your first 3 days
Every new account gets 3 days to try Univerbal free, with no commitment and nothing to cancel.
The 7-day free trial of a Univerbal Pass
Nothing is charged for the first 7 days. Cancel at least 24 hours before the trial ends and you pay nothing; Univerbal says it reminds you before the trial turns into a payment.
After you cancel
- Until you cancel, a Univerbal Pass renews automatically for the same term, monthly, quarterly or yearly.
- Cancelling ends it at the end of the current billing period; cancel at least 24 hours before the renewal date to avoid the next charge.
Getting money back
- Refunds follow the rules of the store you paid through, Apple's App Store or Google Play.
- You can write to [email protected], but Univerbal says the stores keep payments in their own hands and it will most likely refer you to them, with the details you need.
Questions people ask
How do I cancel my Univerbal subscription?
In your account, click the gear icon at the top right and cancel in the subscription section; or cancel in your iPhone's settings or in Google Play. Do it at least 24 hours before the renewal date.
Will Univerbal charge me after the free trial?
Yes, if you don't cancel at least 24 hours before the 7-day trial ends. Univerbal says it reminds you before the first payment.
Can I get a refund from Univerbal?
Refunds follow Apple's or Google's rules. You can ask [email protected], but Univerbal says it will most likely refer you to the store you paid through.