How to cancel Transparent Language Online

Q: Can I get a refund from Transparent Language?

Yes, for the period you are in: ask by email to info@transparent.com any time before your next billing date and the current period is refunded in full. Earlier periods are not refunded, and iPhone purchases are refunded by Apple.

Transparent Language Online is billed by FastSpring: go to transparentlanguage.onfastspring.com/account, enter the email address you ordered with, open the link in the email it sends you, then choose Subscriptions, Manage, Cancel Subscription and Yes. You can also email [email protected] and ask them to cancel it. Subscribed in the iPhone app? Cancel in your iPhone's settings. Its refund policy gives the current period back in full if you ask before the next billing date.

From Transparent Language Online's own help pages, and Apple's for purchases made in its App Store, read 16 Oct 2026. Where you bought it decides where you cancel.

Where did you subscribe?

On the web (bought on transparent.com)

Go to transparentlanguage.onfastspring.com/account, enter the email address you used on your order and click Continue.
Open the email it sends you and click "Click here to manage your orders" under your name.
On your account page, click the Subscriptions tab, then Manage.
Click Cancel Subscription, then Yes to confirm.

You can also ask for your subscription to be cancelled by emailing [email protected].

Source: Transparent Language help: cancelling a paid subscription, read 16 Oct 2026.

In your iPhone's or iPad's settings (subscribed in the iPhone app)

In Settings, tap your name.
Tap Subscriptions.
Tap Transparent Language Online.
Tap Cancel Subscription. If there is no Cancel button, or an expiry message shows in red, the subscription is already cancelled.

Its App Store listing sells the same four plans in the app ($24.99 and $149.99 for one language, $49.99 and $249.99 for all), and its refund policy sends refunds of iPhone purchases to Apple; these are Apple's steps. Google Play lists no in-app purchases for its Android app.

Sources: Apple Support: cancelling a subscription, Apple App Store: Transparent Language Online listing, Transparent Language: refund policy, Google Play: Transparent Language Online listing, read 16 Oct 2026.

The free trial and a library account

During the 14-day free trial

The trial is an account you register for on its website with your name and email address; the sign-up form asks for no card, so nothing is charged. When the 14 days end you can ask for another 14-day trial or buy a subscription.

Sources: Transparent Language help: an expired trial or subscription, Transparent Language help: the 14-day trial, Transparent Language Online: free-trial sign-up form, read 16 Oct 2026.

An account through your library

Many public libraries in the US, the UK, Canada and Australia subscribe, and their members get free access for as long as the library subscribes. You pay nothing, so there is nothing to cancel.

Source: Transparent Language help: subscription costs, read 16 Oct 2026.

After you cancel

Cancelling stops the subscription renewing. Its help pages don't say whether you keep access to the end of a period you have paid for, so if you cancel early in a period, ask for the refund below.
To come back once a subscription has expired, buy a new one and add it to your existing account by entering its activation code when you log in.

Sources: Transparent Language help: cancelling a paid subscription, Transparent Language help: an expired trial or subscription.

Getting money back

Transparent Language gives a full refund for the current subscription period if you ask any time before the next billing date. Periods billed before that are not refunded.
To ask, email [email protected] with your order number, the email address you ordered with, your full name, the product and your reason.
Bought in the iPhone app: Apple decides, not Transparent Language.

Sources: Transparent Language: refund policy, Transparent Language help: requesting a refund and Apple Support: asking for a refund. Apart from what Transparent Language Online promises above, each request is decided by whoever took the payment.

Questions people ask

How do I cancel Transparent Language Online?

In your FastSpring account: go to transparentlanguage.onfastspring.com/account, follow the link it emails you, then Subscriptions, Manage, Cancel Subscription. Or email [email protected]. Subscribed in the iPhone app? Cancel in your iPhone's settings, under your name and Subscriptions.

Can I get a refund from Transparent Language?

Yes, for the period you are in: ask by email to [email protected] any time before your next billing date and the current period is refunded in full. Earlier periods are not refunded, and iPhone purchases are refunded by Apple.

Does the free trial turn into a paid subscription?

No. The 14-day trial's sign-up form asks for your name and email address, not a card, so nothing is charged: when it ends you can ask for another 14 days or buy a subscription.