How to cancel Talkpal
Cancel Talkpal where you paid: on the website, in your account's Subscriptions, then Cancel subscription; on an iPhone, in Settings under your Apple ID and Subscriptions, at least 24 hours before the period ends; on Android, in Google Play's subscriptions. You keep Premium to the end of the period you paid for. A subscription bought on Talkpal's website can be refunded in full within 30 days of a charge, once per person, by emailing [email protected].
Where did you subscribe?
In your account on Talkpal's website (paid by card or PayPal)
- Log in to your account.
- Go to your account's profile section and click Subscriptions.
- Click Cancel subscription and confirm.
Talkpal may offer to keep you instead: 14 more days of a free trial, or two more months of a paid plan at no charge. You can turn it down and cancel. Its terms also accept a cancellation by email to [email protected] from your account's address.
In your iPhone's or iPad's settings (paid in the App Store)
- Open the Settings app.
- Tap your Apple ID at the top.
- Tap View Apple ID.
- Tap Subscriptions and choose Talkpal.
- Tap Cancel Subscription.
Talkpal says to cancel a subscription or trial at least 24 hours before it ends: cancel on the last day and it renews.
In Google Play (paid on Android)
- On your Android device, open your subscriptions in Google Play.
- Choose your Talkpal subscription.
- Tap Cancel subscription.
Trials, pausing and deleting your account
The 14-day free trial
New users get a 14-day free trial. If you don't cancel before it ends, it becomes a paid subscription and the first charge is made the day the trial ends. Someone who has already had a trial is charged at once.
Pausing instead
Where Talkpal offers it, you can pause a subscription for one to three months instead: you are not charged, and you use the free Basic plan meanwhile. Its FAQ says pausing works for subscriptions bought on the web or in Google Play.
Deleting your account
Talkpal's cancellation help says deleting your account does not cancel your subscription, so cancel first; its FAQ says deleting does cancel a web subscription, but never a store one. Deleting erases your progress and chat history for good.
After you cancel
- Your subscription stays active until the end of the period you paid for; cancelling stops the renewals.
- After that you are on the free Basic plan: 10 minutes of chat a day.
Getting money back
- Bought on Talkpal's website: you can ask for a full refund of any subscription charge within 30 days of it, for any reason, by emailing [email protected]. Talkpal may offer a partial refund that lets you keep the subscription; you can turn it down. The full refund is offered once per person, is paid back within 14 days, and ends the subscription.
- In the EU, the EEA and the UK you can also withdraw within 14 days of signing up, with a refund less the days you used it; a trial turning into a paid plan, or a renewal, does not start a new 14 days.
- After 30 days, a refund is at Talkpal's discretion. Bought in the App Store or Google Play: Apple and Google take refund requests for their stores.
Questions people ask
How do I cancel Talkpal?
On the website, in your account's Subscriptions, then Cancel subscription. If you paid in the App Store or Google Play, cancel in that store's subscriptions, at least 24 hours before the period ends.
Can I get a refund from Talkpal?
Yes, within 30 days of a charge on a subscription bought on Talkpal's website: email [email protected]. It is a full refund, once per person. App Store and Google Play purchases go to Apple or Google.
Is Talkpal free after I cancel?
Yes: you keep Premium to the end of the period, then the free Basic plan stays, with 10 minutes of chat a day.