How to cancel Rocket Languages
Rocket Languages sells courses you pay for once and keep, so there is no subscription to cancel. To get your money back, email [email protected] with your receipt number within 60 days of paying: Rocket promises a full refund on any purchase, with no questions asked. On a 6-month payment plan the 60 days run from the first payment; after that there is no refund, but support can stop the payments still to come. Bought in the iPhone app, Apple decides the refund.
What did you buy?
A course or level paid in one payment on Rocket's website
- There is nothing to cancel: the course is yours to keep.
- To send it back within 60 days of paying, email [email protected] and ask for a refund, with the receipt number from the email you got when you ordered.
Rocket processes the refund within 2 working days and emails you when it is done, to the payment method you used; it can take up to 5 working days to show on your statement.
Levels 1, 2 and 3 on the 6-month payment plan
- Within 60 days of the first payment: email [email protected] for a refund, which covers every payment made so far.
- After 60 days: email [email protected] to cancel the plan, which stops the payments still to come.
Rocket's own pages differ on timing: the pricing page says you can cancel the plan at any time, while its help page says future payments can be cancelled only once the 60 days have passed. After the 60 days, payments already made are not refunded, because the plan opens the whole course from the first payment.
In the iPhone or iPad app (paid in the App Store)
- Ask Apple: Rocket says Apple decides refunds of purchases made in its iOS app, and they typically follow a 14-day refund policy.
Trying it first, emails and deleting your account
The free trial
A free account opens the Intro Module of each level, a taste of each kind of lesson, with no payment needed.
Unsubscribing from Rocket's emails
The unsubscribe link at the bottom of Rocket's emails stops the emails only; it doesn't change your access to your course.
Deleting your account
Sign in, click your profile picture at the top right and choose Profile, scroll down to Danger zone, click Delete, type your password and click DELETE to confirm; the same steps work in the app. Deleting your account doesn't refund anything you bought, so ask for a refund first.
After you cancel
- A course paid in full is yours for life, on the website and in the apps with the same sign-in.
- On a payment plan, the course is yours for life once all six payments are made. If a payment fails three times the plan is cancelled, but you don't lose what you have paid, and support can set up one payment for the rest so you keep the course. Rocket's pages don't say what you keep if you cancel a plan early.
Getting money back
- Rocket Languages promises a full refund on any purchase, no questions asked, within 60 days: email [email protected] with your receipt number.
- On a payment plan, the 60 days run from the first payment, and a refund in that time covers every payment made. After 60 days there is no refund.
- Paid twice by mistake: support checks your purchases and refunds the accidental one.
- Bought in the iPhone app: Apple decides, not Rocket.
Questions people ask
How do I cancel Rocket Languages?
There is no subscription to cancel: you buy each course once and keep it. To get your money back within 60 days, email [email protected] with your receipt number. On a payment plan, email support to stop the payments still to come.
Does Rocket Languages have a money-back guarantee?
Yes: 60 days, no questions asked, on any purchase. On a payment plan the 60 days start at the first payment. Purchases in the iPhone app are refunded by Apple.
Is Rocket Languages a subscription?
No. You buy one level, two or all three, in one payment or, for all three, on a 6-month payment plan, and the course is yours for life.