How to cancel Langua
Cancel Langua Pro where you subscribed: on the web, sign in, go to Settings, then Subscription, and use the cancel button; bought in the app, cancel in your iPhone's subscriptions or in Google Play. An email does not cancel. You keep Pro to the end of the period you paid for, then the free version stays. Subscribed on the web or in Google Play, Langua refunds you in full if you ask within 30 days of signing up, once per person; App Store purchases go to Apple.
Where did you subscribe?
In your Langua account (subscribed on the website)
- Sign in to Langua.
- Go to Settings, then Subscription.
- Click the cancellation button and follow the prompts.
Sending LanguaTalk an email does not cancel: you cancel in your account, or in the app store if you subscribed there. If you can't log in, LanguaTalk helps you cancel through the contact form on its help site. A web subscription is billed by Paddle, LanguaTalk's reseller, and shows as PADDLE.NET* LANGUATALK on your bank statement.
In your iPhone's or iPad's settings (subscribed in the App Store)
- In Settings, tap your name.
- Tap Subscriptions.
- Tap Langua.
- Tap Cancel Subscription. If there is no Cancel button, or an expiry message shows in red, the subscription is already cancelled.
LanguaTalk's terms say a subscription bought in an app store is cancelled there; these are Apple's steps.
In Google Play (subscribed on Android)
- On your Android phone or tablet, go to your subscriptions in Google Play.
- Select Langua.
- Tap Cancel subscription.
- Follow the instructions.
LanguaTalk's terms say a subscription bought in an app store is cancelled there; these are Google's steps, and uninstalling the app does not cancel.
The free trial and deleting your account
The free trial
A Pro trial needs a card, and you are not charged during it: 5 days on a monthly plan, 7 days on an annual one. Cancel in Settings before it ends. If you forget and get in touch a few days later, the 30-day guarantee still refunds a web or Google Play subscription.
Deleting your account
On the web, go to Settings, then My Information, and click Delete account at the bottom, then confirm; in the mobile apps, LanguaTalk points to Settings, then My Subscription. Its pages don't say whether deleting the account stops a subscription, so cancel first.
After you cancel
- Pro stays on until the end of the billing period you paid for; there is no refund for the days left.
- Then the free version stays, with low limits for conversation practice: about 3 minutes of call mode a day and about 20 messages a week in the standard chat modes.
Getting money back
- Subscribed on Langua's website or in Google Play: ask within 30 days of signing up, through the contact form on LanguaTalk's help site, for a full refund. The refund also ends the subscription. It is given once per person, and after one you wait at least 3 months before subscribing again.
- After 30 days there is no refund; you can still cancel to stop the next charge.
- Subscribed in the App Store: the 30-day guarantee doesn't apply, because Apple's terms and refund rules govern the purchase; ask Apple.
- Langua's sign-up page mentions the guarantee only for web subscriptions, while its terms and refund help page include Google Play.
- For EU customers, LanguaTalk says the 30-day guarantee also covers the right to withdraw from the contract within 14 days.
Questions people ask
How do I cancel Langua?
On the web, sign in and go to Settings, then Subscription, and use the cancel button. Bought in the app: cancel in your iPhone's Settings under Subscriptions, or in Google Play's subscriptions. An email does not cancel.
Can I get a refund from Langua?
Yes, within 30 days of signing up on the web or in Google Play, once per person: ask through the contact form on LanguaTalk's help site. App Store purchases go to Apple.
Is Langua free after I cancel Pro?
The free version stays, with about 3 minutes of call mode a day and about 20 chat messages a week.