How to cancel Bright BSL
Cancel Bright BSL where you paid: in your account settings on its website, in your iPhone's Subscriptions settings for a plan bought in the iPhone app, or in Google Play for one bought on Android. Deleting the app does not cancel it, and the App Store charges the renewal within the last 24 hours of a period, so cancel at least a day early. Bright BSL's help page offers a money-back guarantee for up to 30 days after you buy.
Where did you subscribe?
On Bright BSL's website (bought on the web)
- Go to app.brightbsl.co.uk and sign in with your email: SignLab's apps send a PIN to your inbox instead of asking for a password.
- Open your account settings.
- Cancel your subscription there.
Bright BSL's help page says you can cancel any time in your account settings on its website; it gives no further steps. Stuck? Use the Support Portal under your User Info in the app.
In your iPhone's or iPad's settings (bought in the iPhone app)
- In Settings, tap your name.
- Tap Subscriptions.
- Tap Bright BSL.
- Tap Cancel Subscription. If there is no Cancel button, or an expiry message shows in red, the subscription is already cancelled.
Bright BSL's App Store listing says auto-renewal can be turned off at any time in your App Store settings; these are Apple's steps.
In Google Play (bought in the Android app)
- On your Android phone or tablet, go to your subscriptions in Google Play.
- Select Bright BSL.
- Tap Cancel subscription.
- Follow the instructions.
These are Google's steps; uninstalling the app does not cancel.
After you cancel
- Your plan stops renewing. Bought in the App Store, the renewal is charged within 24 hours before the current period ends, so turn it off before then; any unused part of a free trial is lost once you buy a subscription.
- Google says a subscription cancelled in Google Play stays yours for the time you have already paid for.
Getting money back
- Bright BSL's help page offers a money-back guarantee for up to 30 days after your purchase date, and no refund for a purchase made more than 30 days ago. For a purchase on its website, ask its support team.
- Bought in the App Store: request the refund from Apple at reportaproblem.apple.com. Bought in Google Play: request it from your Google Play order history. Apple or Google decides.
Questions people ask
How do I cancel my Bright BSL subscription?
Where you paid: in your account settings at app.brightbsl.co.uk for a web purchase, under Subscriptions in your iPhone's settings for one bought in the iPhone app, or in Google Play for one bought on Android.
Can I get a refund from Bright BSL?
Within 30 days of buying, its help page says yes: a money-back guarantee for up to 30 days after your purchase date, and nothing older. App Store and Google Play purchases are requested from Apple or Google.
When should I cancel to avoid the next charge?
At least a day before the period ends: in the App Store the renewal is charged within the last 24 hours of the current period.