How to cancel BaseLang
To cancel BaseLang, open your profile from the icon at the top right, go to Billing and Plans and cancel there; you keep booking classes until the end of the period you paid for. For a refund, email [email protected]: within 35 days of first signing up you get all your money back and, if you want it, $20 more, but you can't rejoin later. After 35 days, BaseLang offers no refund.
Where did you subscribe?
On BaseLang's website
- Click the icon at the top right of the screen to open your profile.
- In the Billing and Plans section, choose to cancel your subscription.
- Confirm that you want to cancel, and pick a reason.
The same section lets you change your plan or pause it instead. BaseLang's iPhone and Android apps book classes; the subscription is bought and cancelled on the website.
Before you cancel
A pause, or a smaller plan
Billing and Plans also lets you pause your subscription, or change it: Real World Lite is one 30-minute class a day for less than Real World's unlimited classes.
During the $1 first week
Real World and Real World Lite start with a 7-day trial for $1, then the monthly price is charged. BaseLang's terms allow one trial per person.
Bootcamp
Bootcamp is paid once (or in four monthly payments) for an 80-hour programme on a fixed schedule, with no trial. BaseLang's FAQ allows a refund only in its first 24 hours, but its terms say Bootcamp is never refunded.
After you cancel
- You keep BaseLang for all the time you have paid for; the cancellation takes effect at the end of the billing period, and then you lose access.
- Classes you booked are a separate matter: cancel any you won't take on the platform, as early as you can. There is no penalty for cancelling a class.
Getting money back
- Within 35 days of first signing up: email [email protected] and BaseLang refunds Real World or Real World Lite in full. It also sends $20 by PayPal if you give it a PayPal address, but after that refund you can't rejoin BaseLang or get a refund again.
- After 35 days, BaseLang says it offers no refund, except in certain conditions you can ask it about.
- A monthly renewal you didn't mean to pay: its terms let you ask for that latest payment back within 3 days of the charge, if you have taken no classes since.
- Bootcamp: its FAQ allows a refund in the first 24 hours only, but its terms say Bootcamp is never refunded.
Questions people ask
How do I cancel my BaseLang subscription?
Open your profile from the icon at the top right, go to Billing and Plans, cancel, then confirm and pick a reason. You keep booking classes until the period you paid for ends.
Can I get a refund from BaseLang?
Within 35 days of first signing up, yes: email [email protected] for a full refund, plus $20 by PayPal if you want it, after which you can't rejoin. After 35 days, BaseLang offers no refund, except a renewal charged in the last 3 days with no classes taken since.
Can I pause BaseLang instead?
Yes. Billing and Plans, in your profile, lets you pause or change your subscription as well as cancel it.